Sales Policies and Information

SATISFACTION GUARANTEE
We guarantee your satisfaction or your money back. If you are not totally satisfied with your CD-ROM training purchase, you may return your order within 30 days for a complete refund, less shipping costs. This policy requires that more than 50% of your original order is returned unopened and in their original shrinkwrap. MUL purchases can be returned if only the first volume in each training series has been opened. Simply contact us at 1-800-432-2082 and obtain a Return Merchandise Authorization (RMA) number to be written on the return package to ensure proper processing. If you experience any problems with the operation of our CD-ROMs, please visit the tech support page of this web site or call our toll-free number for technical assistance. If we determine that your product is defective, we will promptly replace the product at no additional charge.

METHODS OF PAYMENT
Our payment system accepts Visa, MasterCard, American Express, Discover, eCheck, and Pay Pal. If you need to pay with a purchase order, please contact us directly at 1-800-432-2082 so that we can assist you with your order. POs are accepted from companies, educational institutions, and government agencies on a net 30 basis from the date of the invoice. We will need to receive a faxed copy of your purchase order before the product can be shipped. Our fax number is 1-386-257-2530.

SHIPPING
Place your order by 2:00 p.m. EST (Monday-Thursday) or by 11:00 a.m. EST (Friday) and receive your package within 3 business days via USPS Priority Mail. A flat rate of $9.95 for shipping and handling will be added to each order. Express Mail and FedEx Express options are also available. Please call or email for details. Customers outside the continental United States please call or email for available shipping methods and cost.

SINGLE USER LICENSE
Each individual training CD-ROM comes with a nontransferable license that permits the purchaser to install the training content on one computer to train one user only. Duplication, sharing, multiple installations and/or electronic transmission of any content are in violation of U.S. Copyright and International Copyright Laws.

MULTI-USER LICENSE
Each training series is also available as a nontransferable multi-user limited license that permits the purchaser to install the training content and train a maximum of 20 individuals. With this license the product may be installed on individual workstations, or accessed from a server. Duplication of the CD and/or electronic transmission of any content is in violation of the manufacturer's copyright. If additional sets of CD-ROM media are needed at the same licensed location, they may be purchased at discounted MUL prices.

STUDIO eWORKS LICENSING AGREEMENT
In purchasing a Studio eWorks User License as described above, the product may only be used in its original form and delivery presentation. Studio eWorks products may not be leased, rented, downloaded or used in any manner that may violate the copyright of Studio eWorks Inc. The product may not be disassembled into smaller parts and may not be copied to any media, disc drive, CD-ROM, or DVD-ROM for distribution. Duplication, alteration, modification, reverse engineering, decompiling, disassembling, or reproduction in any way is strictly illegal and will be prosecuted to the full extent of International Copyright Laws.

UPGRADE POLICY
Save 25% by upgrading your training products to the new version! When a software program upgrades and you have purchased the training CD-ROMs for the current version, you may upgrade to the newer version of that specific program for only $29.99 per volume plus shipping. This policy and pricing is only available directly from Studio eWorks.

PRIVACY POLICY
We value your right to privacy. When you order products from Studio eWorks, your personal information is kept in strict confidence. We do not sell or provide your personal data to any other company for marketing, research, or unsolicited calls without prior permission.